NON-REFUNDABLE POLICY
All payments for exercise classes and membership plans are non-refundable, except where stated below.
Cancellation by Member
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If you cancel a class booking more than 24 hours before the class start time, your session will be credited back to your account to use for a future booking.
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If you cancel a class booking within 24 hours of the class start time, no refund, reschedule or credit will be issued.
Cancellation by DiValentine Fitness
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If we cancel a class for any reason, you will receive a full credit back to your account to use against a future booking.
MONEY BACK GUARANTEE (14-Day Cooling-Off Period)
In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your membership within 14 days of completing your membership application and receive a refund.
Any refund issued will be pro-rata, meaning it will be reduced to reflect any membership time or sessions already used, calculated from the first day after joining.
If you have any questions about the above, please contact Jake at: 📧 divalentinefitness@outlook.com